00app FAQ – Answers to Your Questions

KYC (Know Your Customer) is an international financial security standard designed to prevent money laundering, fraud, and underage access. As 00app complies with all international regulations, KYC verification is mandatory before your first withdrawal or when your total deposits exceed ৳50,000.

Required Documents:

• Proof of Identity (any one of the following): A clear photo or scan of your National ID (NID), passport, or driving licence – both front and back required.
• Selfie (optional, required in some cases): A recent photo of you holding your ID.
• Proof of Address (required for large withdrawals): A utility bill, bank statement, or telecom bill dated within the last 3 months.

How to deposit:

1. Go to My Account → Verification
2. Upload clear images of the required documents (JPG, PNG, or PDF – max 5MB)
3. Submit and wait for a confirmation email

00app has one of the fastest withdrawal systems in Bangladesh. Processing times vary by payment method and amount:

• bKash / Nagad / Rocket: Usually within 15 minutes to 1 hour. Requests made between 11 PM and 6 AM will be processed in the morning.
• Bank Transfer: 1–3 banking days (excluding public holidays).
• VISA/Mastercard: 3–5 business days.

Things to keep in mind when making a withdrawal:

• Minimum withdrawal amount: ৳500
• Daily maximum: ৳5,00,000
• Your first withdrawal will be held if KYC verification is not completed
• Wagering requirements must be met before withdrawing bonus funds

In short: 00app itself charges no withdrawal fees. However, the payment provider (such as bKash or your bank) may apply their own charges.

Fee details by payment method:

• bKash: 00app charges no fees on its end. bKash may charge ৳5 per transaction on their own, in accordance with their own policy.
• Nagad: Completely free. Neither 00app nor Nagad charges any fees.
• Rocket: Rocket may charge up to ৳10 per transaction as its own fee.
• Bank Transfer: A ৳25 fee may apply for withdrawals under ৳1,000. Free for withdrawals of ৳1,000 and above.
• VISA/Mastercard: A processing fee of 1–1.5% is charged by the card provider.

Match cancellations and postponements are a common occurrence, and 00app has a clear policy on this:

If a match is cancelled entirely:

• All bets will be cancelled automatically
• The full staked amount will be returned to your account.
• Funds are typically credited within 24–72 hours

If a match is abandoned after the halfway point:

• Cricket: Results are determined using the D/L (Duckworth-Lewis) method, and bets are settled based on that official outcome.
• Football: bets are void if fewer than 90 minutes are played; if the full 90 minutes are completed, settlement is based on the official result.
• Badminton/Tennis: If a player retires or withdraws, the remaining player is declared the winner and the bet is settled accordingly.

For live bets: If the bet's conditions were already met before the cancellation (for example, the first goal had already been scored), that bet will be settled as a valid result.

00app sets betting limits to suit all types of players – from small bets for beginners to high stakes for experienced bettors.

Sports Betting:

• Minimum Bet: ৳10
• Maximum bet per single match: ৳1,00,000
• Maximum payout for parlay/multi-bets: ৳5,00,000

Casino Games:

• Slots: minimum ৳1 per spin up to a maximum of ৳10,000 per spin
• Live Baccarat: Minimum ৳50 up to a maximum of ৳2,00,000
• Live Roulette: minimum ৳20 up to a maximum of ৳50,000
• Casino Hold'em Poker: minimum ৳100 up to a maximum of ৳3,00,000

00app offers 300+ slot games across a range of categories:

Slot Types & Features:

• Classic Slots: 3 reels, simple gameplay — ideal for beginners. Fewer paylines means the rules are easy to pick up. For Beginners
• Video Slots: 5 reels, 15–50 paylines, with animations and bonus rounds. Gates of Olympus and Dragon Kingdom fall under this category. Popular
• Megaways Slots: Paylines shift with every spin – sometimes exceeding 10,000. The potential for bigger wins is higher, but so is the risk.
• Progressive Jackpot Slots: A portion of every bet contributes to the jackpot pool. One lucky player could walk away with crores of BDT. Big Win Potential
• Cluster Pays Slots: Instead of paylines, you win by landing 5 or more matching symbols side by side.
• Crash Games: Not strictly slots, but found in the same section. A multiplier keeps climbing — cash out at the right moment to win.

Recommended for beginners: Start with Classic Slots or games with an RTP (Return to Player) of 96%+. You can also practice for a bit in Gates of Olympus's free spin mode.