Your personal information is a sacred trust to us. This page provides a fully transparent account of how 00app collects your information, what it's used for, and how it's kept secure.
This privacy policy applies to both 00app's website and mobile application. By using 00app, you agree to this policy. Do not register before finishing reading.
00app ("we", "us", "the platform") places the highest importance on the privacy of users in Bangladesh ("you", "member"). This Privacy Policy explains what personal information is collected when you use 00app, why it is collected, how it is stored and protected, and with whom it may be shared under certain circumstances.
This Policy Applies To:
We comply with the General Data Protection Regulation (GDPR) and applicable international data protection standards. Providing your information to 00app is entirely voluntary, but certain services cannot be offered without some information.
This Privacy Policy is written in English to ensure members in Bangladesh can easily understand it. If you have any questions, feel free to ask via live chat.
00app only collects information that is genuinely necessary to provide its services. Collecting data beyond what is needed goes against our policy.
| Type of information | What We Collect | Reason |
|---|---|---|
| Identity Information Required | Full name, date of birth | Age Verification & KYC |
| Contact Information Required | Mobile Number, Email Address | Account Verification & Support |
| Financial Information Required | Payment method (reference number only), transaction history | Payment Processing |
| Identity Documents When Needed | NID, passport, or driving licence photo | KYC Verification |
| Gaming Data | Betting history, game activity, win/loss records | Responsible Gaming & Safety |
| Technical Information | IP address, device details, browser type, app version | Security & Fraud Prevention |
| Location Data | Approximate location (from IP) | Complying with geographic restrictions |
| Communication Logs | Support chat, email, and call records | Service quality assurance |
Warning: No 00app representative will ever ask for your full card number, bKash PIN, or password over the phone or via chat. Any such request is a fraudulent attempt.
00app collects information in a number of ways. The details of each method are outlined below:
00app never uses your information for unnecessary purposes. Below, we list the purpose and legal basis for each use:
To create and manage accounts, process transactions, operate betting and gaming services, and provide customer support. This is part of our contractual obligations.
Detection of multiple accounts, prevention of money laundering, monitoring of suspicious transactions, and ensuring the security of the platform. This is part of our legal compliance obligations.
Data is retained and disclosed to authorities as required to comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
Member betting behavior is analyzed to identify problematic gaming patterns and to issue timely warnings or impose limits where necessary.
Analyzing user experience to improve the platform, provide relevant game recommendations, and deliver personalized offers.
Sending transaction notifications, security alerts, account updates, and (where consent has been given) promotional offers.
Marketing Communications: Promotional emails or SMS are sent only with your consent. You can opt out of marketing communications at any time from your account settings.
00app never sells your personal information to third parties. This is our commitment. However, limited data sharing may be necessary in certain circumstances:
| Who it may be shared with | Data Type | Why |
|---|---|---|
| Payment processor | Transaction reference, amount | To complete payments |
| KYC service provider | Identity Document Information | Identity Verification |
| Game Content Providers | Session token (not name) | For running games |
| Regulatory Authorities | As required by law | Regulatory & License Compliance |
| Cloud / Hosting Services | Encrypted Data | Data Retention (Contractual) |
| Fraud Prevention Agencies | Risk signal data | Fraud & Money Laundering Prevention |
We may be required to disclose information in response to court orders, lawful requests from investigative authorities, or other legal obligations. Where possible, we will endeavor to notify you in advance.
In the event of a company merger or acquisition, your data may be transferred to the new entity. You will be notified in advance, and the same privacy standards will be upheld.
All third-party partners are required to sign a data processing agreement, ensuring they uphold the same privacy standards as 00app.
00app uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential cookies Required | Login session memory, security tokens, language preferences | Deleted at end of session |
| Functional cookies Optional | User preferences, dark/light mode, saved betting stake | 30 Days |
| Analytics cookies Optional | Page visits & usage statistics (anonymised) | 1 year |
| Security Cookies Required | CSRF protection, unauthorized access prevention | Deleted at end of session |
You can delete or block cookies from your browser settings. However, disabling essential cookies may affect platform functionality — in particular, you will not remain logged in.
00app uses the highest industry-standard technologies and practices to protect your data. Our security is not limited to a single layer — we provide multi-layered protection.
00app employees are only granted access to the data required for their specific role (Least Privilege Principle). All staff undergo privacy and security training and are required to sign confidentiality agreements.
If a data breach occurs, 00app will notify the relevant authorities within 72 hours and, if your information is affected, inform you as soon as possible. Details of the remedial actions taken will also be provided.
Your password is never stored in plain text on 00app's servers. It is always stored using the Bcrypt hashing method, which is impossible to reverse.
As a 00app member, you have several important rights regarding your personal data. Below is an overview of each right and how you can exercise it:
To exercise any of the above rights, email [email protected] or contact Live Chat. After identity verification, a response will typically be provided within 30 days.
Some information may not be deleted for legal reasons (such as AML records). In such cases, you will be informed with the reason.
00app works with a range of third-party services. These service providers operate under their own privacy policies.
Game providers such as Pragmatic Play, Evolution Gaming, and Betsoft receive limited session data to operate their game software. Your full name and financial details are never shared with them.
BKash, Nagad, and VISA/Mastercard networks operate under their own privacy policies. Once a transaction is complete, only the transaction reference number is retained on our end.
00app only works with service providers that:
If you ever see a link to an external website within 00app, please note that 00app is not responsible for that site's privacy practices.
00app does not retain data longer than necessary. Below are the retention periods for different types of information:
| Type of information | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | AML Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Requirements |
| KYC Documents | 5 Years After Account Closure | Legal Requirements |
| Support Chat Logs | 3 Years | Dispute Resolution |
| Betting History | 5 Years | Responsible Gaming Monitoring |
| Log Data (IP, Device) | 1 year | Security Analysis |
| Marketing preferences | Until Consent is Withdrawn | Respecting Your Preferences |
After the retention period ends, your data is securely deleted or anonymized. The deletion process follows secure methods to ensure recovery is not possible.
00app strictly does not provide services to anyone under 18. No data relating to minors is collected or processed.
If we are notified that a minor's data has been collected by mistake, that account will be closed immediately and all associated data deleted. Parents who believe their child has created an account should contact us at [email protected].
A note to parents – please use Parental Control software to prevent your children or teenagers from accessing 00app from your device.
00app's servers and certain service providers may be located outside Bangladesh. When transferring information, the following safeguards are ensured:
Countries to which your data may be transferred include Singapore and Ireland (AWS/GCP data centres). Both jurisdictions operate under GDPR-compliant laws.
This privacy policy may change over time due to legal developments or service improvements. In the event of changes, we will:
Continued use of the platform after changes will be considered acceptance of the new policy.
To ask questions, raise concerns about this Privacy Policy, or exercise your data rights, please get in touch with us:
We protect your privacy not just through policy, but through real technology and processes.
All data transmitted between your device and our servers is secured with AES-256 and TLS 1.3. No one can intercept it in transit.
Your personal data is never sold or rented. This is an absolute policy at 00app and is explicitly stated in all staff contracts.
From your account settings, you can opt out of marketing communications, update cookie preferences, and submit a data deletion request — all within your control.
International data protection standards, including the European GDPR, are followed — providing members in Bangladesh with the same level of protection.
No information is retained longer than necessary. It is securely deleted after the specified period.
What data is collected and why is clearly explained — no hidden practices.
BKash and Nagad deposits on 00app are usually credited instantly. However, occasional server issues with the payment gateway or mobile banking provider may cause a delay of 5–15 minutes.
First, do this: Check your transaction history in the bKash app to see whether the transaction was successful. If it was, note down the Transaction ID (TxnID).
Next, do this: Log in to 00app and check your Deposit History. If the transaction shows "Pending" or "Processing," it typically resolves within 30 minutes.
Not yet? Here's how: Contact 00app's Live Chat and provide your transaction ID and amount. Our support team will manually verify and typically resolve it within 15 minutes.
In the Sports Betting section on 00app, clicking on a match brings up its Live Tracker. This tracker updates in real time with scores, momentum graphs, attack statistics, and key match events.
Live streaming: Live video streaming is available for selected matches. Watching a stream may require an active balance or a bet placed within the last 24 hours.
Score Notifications: You will receive push notifications on the 00app app for goals or wickets in matches you have placed bets on — this must be enabled from your settings.
On mobile: Tap the Sports icon at the bottom of the app to see the Live section where all ongoing match scores are displayed in one place.