This page contains the complete terms for using the 00app platform. Please read the entire document carefully before registering.
Important: Opening an account or using the platform on 00app means you have read, understood, and agreed to these complete terms and conditions. If you do not agree with any term, please refrain from using the platform.
These Terms and Conditions ("Terms") constitute a legal agreement between the 00app platform ("Platform", "we", "our") and its users ("members", "you"). These Terms apply to the Platform's website, mobile app, and all associated services.
| Terminology | Definitions |
|---|---|
| 00app Platform | The online betting and gaming platform operated at the 00app.app domain and all associated mobile applications. |
| Member | Any individual who completes registration on 00app and holds an account. |
| Balance | The total amount in a member's account, including both real money and bonus funds. |
| Bonus | Additional funds or benefits provided by 00app, which require specific Wagering conditions to be met. |
| Wagering Requirements | The requirement to wager bonus funds a specified number of times before withdrawal. |
| KYC | Know Your Customer – identity verification process required for large transactions. |
| RNG | Random Number Generator – a certified random number generator that keeps game outcomes fair. |
All terms mentioned in these conditions shall be interpreted according to the definitions given. If a term is not defined here, the prevailing legal or industry definition will apply.
To register on 00app and use the service, the following conditions must be met:
If false information is provided Your account will be closed immediately and your balance may be forfeited. 00app may request KYC verification at any time.
It is your responsibility to keep the information provided during registration accurate and up to date. If information changes, update it from account settings or contact support. Mobile number verification is completed via OTP.
Keep your account login credentials (username and password) completely confidential. Sharing account access with anyone is prohibited. You are fully responsible for any unauthorized use of your account.
00app strongly recommends that you keep Two-Factor Authentication (2FA) enabled. 00app will not be liable for any losses arising from logins without 2FA.
00app may request KYC verification under the following circumstances:
National ID (NID), passport, or driving license may be required for KYC.
Withdrawals above a certain limit will be blocked until KYC verification is complete. Verification is usually completed within 24 hours.
If more than one account is found from the same person, household, device, or IP address, all accounts will be closed and all bonuses forfeited. Original deposits will be refunded.
The following payment methods are supported for deposits on 00app: bKash, Nagad, Rocket, VISA, Mastercard. All deposits are credited to your account instantly.
All transactions are conducted in Bangladeshi Taka (BDT). Foreign currency deposits are not available.
Secure Transactions: All payments are processed with AES-256 encryption in compliance with PCI-DSS standards. Your banking information is never stored.
If a deposit fails for technical reasons and money is deducted from your account, it usually refunds automatically within 72 hours. Contact live chat for faster resolution.
Before requesting a withdrawal, ensure your account is verified and all bonus wagering requirements are met.
Warning: Withdrawals must use the same payment method as the original deposit. Bonus portions cannot be withdrawn until Wagering conditions are met.
You may have a limited time to cancel a withdrawal request while it's pending. Once processed, cancellation is not possible.
00app offers various types of bonuses and promotions. Each bonus comes with specific terms and conditions that must be met.
00app reserves the right to modify or cancel bonus offers at any time. No mid-term changes will be made to active bonuses.
The following rules apply at all times when placing bets on 00app:
Bets may be voided and stakes refunded in the following circumstances:
Odds in live betting can change every second. In certain situations 00app may temporarily suspend markets. If odds differ at the time of final bet acceptance, you will be notified.
The following rules apply when playing in 00app's Casino & Slots section:
All slot and casino game outcomes are controlled by a certified Random Number Generator (RNG). This RNG is verified by Gaming Laboratories International (GLI) and iTech Labs. No account, bet amount, or previous result influences the next spin.
In case of technical errors during a game session, 00app will settle according to the last completed result. Bets in incomplete rounds will be refunded. 00app reserves the right to void abnormally large payouts caused by errors.
Each game's RTP percentage is listed on the game info page. RTP indicates long-term average—results in a single session may vary.
Demo mode is free to play, but Demo wins are not added to your real balance. Demo games are for previewing the actual game.
The following activities are strictly prohibited on 00app:
Outcome: If any of the above activities are detected, the account will be immediately closed, balance forfeited, and legal action taken if necessary.
00app places the highest priority on user privacy. For details on how your personal information is collected, used, and protected, please see our Privacy Policy can be found on the page.
Your personal information is never sold to third parties. Information may only be shared when legally required or with payment processors as necessary.
00app actively promotes responsible gaming. We believe gaming is for entertainment, not addiction.
If gaming is negatively affecting your daily life, immediately Responsible Gaming page or contact us via live chat.
Allowing anyone under 18 to use 00app is strictly prohibited. Parents are requested to use Parental Control software on children's devices.
00app may close accounts or restrict services under the following circumstances:
00app may change these terms at any time. For significant changes, at least 14 days' notice will be provided. Continued use of the platform after changes means you accept the new terms.
Keep your account notification settings on to receive updates about changes to the terms.
If you have any dispute or complaint, contact our support team first. Most issues are resolved within 24–48 hours.
In case of disputes over bet outcomes, 00app's server logs and data will be considered final proof. All game results are determined by certified RNG and recorded on the server.
00app is not liable in any way for financial losses arising from member betting. Using the platform is entirely at your own risk. 00app is not responsible for losses caused by technical glitches or internet connection issues.
All content, design, logos, and software on the 00app platform are protected by 00app's intellectual property rights. Reuse or distribution of any content without permission is prohibited.
These terms and conditions are prepared in accordance with the highest applicable international online gaming standards. In case of any dispute, the final authority rests with 00app's licensing authority.
These Terms & Conditions constitute the entire legal agreement between 00app and the member, superseding all prior oral or written agreements.
If you have any questions about these terms, ask us on live chat before registration. We're ready to explain everything in Bangla.
Beyond the terms, here's what 00app ensures.
Your deposits are held in completely separate accounts from the company's operating funds. Your money is safe under any circumstance.
Each game's RTP and betting market odds are clearly displayed. No hidden terms or ambiguity.
Eligible withdrawal requests are processed within 5–15 minutes on average. Contact support if delayed.
Our Bangla-speaking support team is always ready to answer any questions about the terms.
All games are audited by GLI and iTech Labs. RNG certification ensures every outcome is completely random.
From deposit limits to self-exclusion – all tools are free and easily activated from account settings.
00app offers two options to close or temporarily suspend your account:
Cooling-Off Period: Go to Account Settings → Responsible Gaming → "Self-Exclusion" section to suspend your account for 7 days, 1 month, 3 months, or 6 months. During this period, login and betting will not be possible.
Permanent Closure: To permanently delete your account, contact us via live chat or email [email protected]. After identity verification, your balance will be refunded and the account will be closed permanently.
Important: Attempting to create a new account while self-exclusion is active is a violation of the terms and may result in forfeiture of all balances.
Live Casino is the section where a real human dealer runs the game via video streaming, and you can participate directly from home.
Steps to get started: Log in to 00app and go to Casino → Live Casino section. Choose your preferred game – Baccarat, Roulette, Blackjack, Casino Hold'em, or Speed Baccarat.
How to Place a Bet: The betting time is displayed on the game screen (typically 10–30 seconds). During this window, click the chip buttons to place them on the betting area. Once the timer ends, no more bets can be changed.
Interaction with dealer: Most live games feature a chat option where you can interact with the dealer.
Minimum Bet: Minimum bets in Live Casino typically start from BDT 200–500, varying by game. Betting limits are displayed at each table.