Gaming should be a source of entertainment, not problems. 00app provides all the tools and support you need to play safely and responsibly. Know your limits, stay in control, and enjoy the game.
00app believes gaming is a form of entertainment — not a source of income or a cause of hardship. This page covers everything you need to stay in control of your gaming.
Responsible gaming means enjoying online betting and casino games without negative impact on your life. 00app's responsible gaming rests on three core principles:
Global research shows that approximately 1–3% of players may develop problem gambling. 00app actively works to reduce this risk and provides support when needed.
Please note: Gaming companies always profit in the long run. Every game has a house edge, meaning the platform wins on average. Play for entertainment knowing this, not to make money.
We believe in responsible gaming and have taken the following measures:
Recognizing when gaming becomes a problem can be difficult. Watch for these warning signs and seek help if needed:
If you identify with any three of the signs above, seek help now. Reach out to 00app's support team or an external organization without hesitation.
Answer the short questions below to evaluate your own gaming behavior. Be honest — this information is for your eyes only.
Evaluate your result:
00app provides a range of tools to help you stay in control. All these tools can be activated from your account settings.
Important: Requests to increase limits take effect after 24–48 hours, while requests to decrease limits take effect immediately.
Setting limits is simple and the most effective way to maintain control. Follow these steps:
First, calculate how much you can spend monthly on entertainment – money that won't affect your bills, food, or emergency expenses if lost. This is your gaming budget.
Log in to your 00app account My Account → Responsible Gaming → Set Limits Go. Here you will find:
Time limits are just as important as money limits. Session Time Limit Set it to 2–3 hours and Reality Check Keep active every 30 minutes.
Stop playing when you reach your limit. Avoid the "just one more bet, I'll win it back" mindset. Remember, you set the limit for your own benefit.
Tips: When setting limits for the first time, start low. You can always increase them later if needed, but setting them too high from the start carries risk.
Self-Exclusion is the most powerful responsible gaming tool. It completely closes your account for a set period. Consider Self-Exclusion in the following situations:
00app offers three types of self-exclusion:
There are two ways:
Please note: Once self-exclusion is active, your account cannot be reopened before the set period ends, even if you request it. This is for your protection.
00app strictly does not serve anyone under the age of 18. However, parents and guardians must also take an active role in preventing minors from accessing online gaming sites.
You can use the following tools to block gaming sites:
If you become aware that a minor is using 00app, please report it immediately to [email protected]. We will investigate without delay.
Fighting a gaming addiction alone is hard. Various external organizations offer free professional support. If you or someone you know is struggling, make use of these resources:
You can seek help from mental health professionals in Bangladesh who work with addiction. Contact the National Institute of Mental Health or private counselling centres.
Emergency help: If you are experiencing thoughts of suicide or deep depression, call Kaan Pete Roi (1800 999 5555) or your local mental health hotline immediately.
We go beyond policy — we take real action to ensure your safe gaming experience.
Age verification is carried out at every registration. In suspicious cases, KYC documents are requested to prevent minors from gaining access.
00app uses AI tools to detect problematic betting patterns and alerts members or automatically applies limits.
You can view your complete betting history, wins, losses, and spending report at any time.
Alerts prompt you to take a break after long sessions or consecutive losses.
If family members believe someone has a problem, they can report it to 00app – we will investigate.
If you have any questions or concerns about responsible gaming, our trained support team is here to help.
No, a person can only open one account. Under 00app's policy, creating multiple accounts using the same name, mobile number, email address, or device is strictly prohibited.
Why this rule? Multiple accounts are prohibited to prevent bonus abuse, stop bypassing of self-exclusion and limits, and ensure responsible gaming. If someone opens a new account after activating self-exclusion, their protection measures will no longer work.
Consequences of violation: If multiple accounts are found, all accounts will be closed, all bonuses will be forfeited, and only the original deposit will be returned. In serious cases, legal action may be taken.
Forgot your old account? If you previously opened an account and forgot about it, contact [email protected]. We'll help you recover your old account.
Registering with 00app is simple and takes just 2–3 minutes. Here's what you'll need:
Basic information (during registration):
Process: Go to 00app.app → Click Register → Fill in your details → Verify with the OTP code sent to your mobile → Account active!
KYC information (before first withdrawal or large transactions): You may later be asked to upload a photo of your NID, passport, or driving licence for identity verification. This is done to ensure security and responsible gaming.
Important: Provide accurate information during registration. Incorrect details will cause issues with account verification and withdrawals later.